Returns and Refund
At Vital-V LLC, we strive to ensure you’re completely satisfied with your purchase. Below are the details on how to initiate a return, exchange, or refund.
Returns
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be in their original packaging with all tags and labels attached.
- To initiate a return, contact us at [insert contact email/phone number] with your order number and reason for return.
Exchanges
- You may exchange an item for a different size, color, or style within 30 days of delivery.
- Items must be in their original packaging with all tags and labels attached.
- Contact us at [insert contact email/phone number] to discuss exchange options.
Refunds
- Refunds will be issued in the original payment method.
- Refunds will be processed within 5-7 business days of receiving the returned item.
- You will receive an email notification once the refund is processed.
Exceptions
- Certain items, such as food and beverages (Cococharge Zero), are non-returnable due to health and safety regulations.
- Please contact us if you have any questions or concerns.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately.
- We’ll work with you to resolve the issue, which may include a replacement or refund.
Shipping Costs
- Customer is responsible for return shipping costs unless the item is damaged or defective.
Contact Us
If you have any questions or concerns about our return, exchange, and refund policy, please don’t hesitate to contact us:
Email: support@vital-v.com
WhatsApp: +1 (346) 464-3873
Changes to Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
By shopping with Vital-V LLC, you agree to abide by this return, exchange, and refund policy.